Team CSI and Right Impact’s other digital programs were received positively by clients
G: What do you find engages participants most during your programs?
S: It’s the whole idea of doing things together, and that sense of discovery when they discover something new, whether it’s a task in the activity or learning something new about themselves or their peers.
That feeling is especially important now that there are less opportunities to interact and bond, such as going for lunch or meeting in the office – they don’t get to see each other, and everyone is more siloed and communicating through email.
So, when they do have the opportunity to work together they really, genuinely enjoy it. We get to see the joy of “We solved the crime together!”
G: Currently, some restrictions have eased in Singapore on what activities can be conducted in-person. How does that affect Right Impact’s strategy planning?
S: For now, most of our programs are still virtual. This year, we’re starting to have people ask for in-person workshops, but to be frank, we would still prefer virtual at this point in time [laughs]. After experiencing both physical and virtual programs, we really like going digital. It’s a different feeling. I feel like we’re more efficient because compared to in-person programs, there’s significantly less logistical concerns. Previously, for even a half-day program, we needed a lot of manpower and would have to prepare the day before to pack and unpack equipment. We’d need to bring over 2-3 luggages and need 2-3 hours for setting up the venue and equipment.
Now, we only need to prepare 15 minutes before the program starts. I just open my laptop and I’m ready to go. Our logistics now are just the app and platform, so that has saved up a lot of time. We’re able to dedicate our time to other initiatives.
G: Do you miss physical workshops in any way?
S: I do miss certain aspects for sure. In a physical setting, there’s less limitations on the types of programs I can create because I’m only limited by my imagination whereas for digital, we need to be more creative in how we can work within what the technology we’re using can or can’t do.
For digital programs, there is also more pre-work than physical programs. While there’s much less work to run a digital program on the day itself, we have to put in a lot of pre-work to make that happen, such as research and testing to make sure everything runs well.
That being said, there are many elements of our program that going digital has made easier. For example, the Gametize platform has a leaderboard function, so we can easily see the top teams and reward prizes accordingly. We check with clients on what prizes they want to give out. Nowadays, it’s vouchers (which are easier to distribute online) and announce it during the program.
G: Sounds like Right Impact is definitely paving the way for digital team-building programs in Singapore. For the future, what else is in the pipeline?
S: We’ve been using Gametize mostly for team-building, but that is only one of our offerings.
We’re still in the exploratory stage of how we can create new activities and use Gametize to solve other HR issues organizations may have. We’re seeing a lot of potential in other areas, such as employee engagement and want to see how we can help organizations engage their workforce digitally through the comfort of the fingertips.
G: What about Gametize – what would you love to see from us to make your game creation experience even better?
S: We’ve been doing really well so far with all the other solutions we’ve embedded onto Gametize, but of course those are paid services and from a cost point, that does add up.
There’s also the consideration of whether those services will incorporate well with Gametize. There’s always a risk things won’t work properly when they are different services rather than from one single source of technology. And because it’s an application within an application, there might be loading or lag issues.
Looking forward, if Gametize could have more of these similar kinds of “game” features then we could streamline our processes, both from a cost and technical performance perspective.
[Editor’s note: Thanks for the suggestion! It’s thanks to feedback from people like Shan that our team understands the kind of features and initiatives to cook up to empower our Admins to further engage their Players. We’ve got something brewing in our labs and can’t wait to share more updates here soon!]
G: To finish off, any words of wisdom for people starting out in gamification or even those who already are familiar with gamification?
S: I think many of us are just at the start of the gamification journey. The potential is huge, but at the same time, it’s a Herculean challenge as people can get distracted easily.
If you can do that, you’ll find your pot of gold at the end of the rainbow. So, be prepared to do a lot of trial and error. Don’t expect to find the answer just like that. Sometimes, there’s no template and you have to be willing to put in the hard work to keep researching, tweaking, and improving your product.
G: We could not agree more – it’s definitely not easy to be at the forefront of such new initiatives. Any last resources you’d like to share with us?